This document explains how to clear the cache and cookies in Internet Explorer 11.
- Select Tools (via the Gear Icon) > Safety > Delete browsing history....
NOTE: You can also access this menu by holding Ctrl + Shift + Delete.
- Be sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete at the bottom.
- A confirmation will appear at the bottom of the window when successfully clearing cache.